Frequently Asked Questions

Welcome to the scififigure.com Frequently Asked Questions page. We have compiled a list of the most common questions to help you navigate our store and understand our services. If you cannot find the answer to your question here, please feel free to contact our customer support team.

General Questions

What is scififigure.com? scififigure.com is your premier online destination for a vast selection of anime figures, sci-fi collectibles, and plastic model kits. We are dedicated to providing hobbyists and collectors worldwide with access to high-quality products from Japan’s most popular brands. Our extensive catalog includes everything from the latest Gundam model kits and Nendoroids to detailed scale models and sought-after action figures.

What kind of products do you sell? We specialize in a wide variety of hobby products, including:

  • Gundam & Robot Models: High Grade (HG), Master Grade (MG), Real Grade (RG), and more from Bandai.
  • Action Figures: S.H.Figuarts, MAFEX, figma, and other highly articulated figures.
  • Anime Figures & Statues: Scale figures, Nendoroids, and collectibles from series like One Piece, Final Fantasy, Persona, and many more.
  • Scale Models: Plastic model kits of aircraft, military vehicles, ships, and cars from brands like Tamiya and Hasegawa.
  • Other Hobbies: We also carry trading cards, puzzles, apparel, and other collectible goods.

Are your products authentic? Yes, absolutely. We guarantee that all products sold on scififigure.com are 100% authentic and sourced directly from official manufacturers and distributors in Japan. We understand the importance of authenticity for collectors and are committed to providing only genuine merchandise.

Ordering & Payment

How do I place an order? Placing an order is simple. Browse our categories or use the search bar to find the item you want. Click on the product to view details and select “Add to Cart.” Once you have added all your desired items, proceed to the checkout page to review your order and enter your information.

What payment methods do you accept? We accept a variety of major credit cards and other secure online payment methods. All transactions are processed through a secure, encrypted connection to ensure your payment information is protected.

Can I change or cancel my order after it has been placed? We process orders very quickly to get them to you as soon as possible. If you need to make a change or cancel your order, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that once an order has entered the shipping process, we may not be able to make changes.

Shipping & Delivery

Do you ship internationally? Yes, we are proud to ship our products to hobbyists all around the world. During the checkout process, you can select your country to see the available shipping options and calculate the cost.

How can I track my order? Once your order has been shipped from our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can use this information to monitor the progress of your delivery.

My tracking information hasn’t updated in a few days. Is this normal? Yes, this can be normal, especially for international shipments. It is common for there to be a delay of a few days between a package being handed to the carrier and the first scan appearing in the tracking system. It may also pause during customs clearance or while in transit between countries. We appreciate your patience.

Products & Pre-orders

What is the difference between “In Stock” and “Pre-order” items?

  • In Stock: These items are currently in our warehouse and ready to be shipped. They will be processed and dispatched according to our standard handling times.
  • Pre-order: These items have been announced by the manufacturer but have not yet been released. When you pre-order, you are reserving a copy that will be shipped to you once it becomes available. The product page will list the estimated release date provided by the manufacturer.

What happens if a pre-order item is delayed? Occasionally, manufacturers may delay the release of a product. These delays are unfortunately outside of our control. If a pre-order item you have purchased is delayed, we will update the estimated release date on the product page and notify you via email. Your order will be shipped as soon as the item arrives at our warehouse.

Are the images on the website of the final product? Product images are typically provided by the manufacturers. For pre-order items, these are often prototype images or promotional artwork and may differ slightly from the final released product. We always use the most up-to-date images available to us.

Returns & Support

What is your return policy? We want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact our customer support team within a few days of receiving your order. Please have your order number and photos of the issue ready. We will work with you to find a suitable resolution.

Can I return an item if I simply changed my mind? Due to the nature of collectible items, we generally do not accept returns for buyer’s remorse or if you have simply changed your mind about a purchase. We encourage you to review product details and images carefully before placing your order.

How can I contact customer support? If you have any questions that are not answered in this FAQ, our dedicated customer support team is here to help. You can reach us through the contact form on our website. Please include your order number if your inquiry is related to a specific purchase, and we will get back to you as soon as possible.